FAQs


Shipping Information

  • How long will it take to receive my order?
    • Free shipping orders are typically delivered within 3 to 12 business days.
    • Delivery times may vary based on the destination, order processing times, and carrier availability.
    • You will receive a confirmation email with tracking details once your order has been shipped.
  • What are the shipping costs?
    • Free shipping orders are typically delivered within 3 to 12 business days
    • Please click here for our complete Shipping Policy.
  • Do you offer international shipping?
    • Currently, we are shipping ONLY within the United States. Other countries will be available sometime later.

Payment Methods

  • What payment options do you accept?
    • To make your shopping experience easier & smoother, we accept a variety of debit and credit cards from all traditional payment gateways. Moreover, we also accept other payments using Apple Pay, Google Pay, PayPal, Venmo etc.
  • Is it safe to use my credit card on your site?
    • Absolutely. We are hosting our website  which is totally a secure. Our website pages have “https" in the URL, which implies it is secure.

Returns and Refunds

  • What is your return policy? How do I initiate a return? When will I receive my refund?

Order Issues

  • What should I do if my order is delayed or lost?
    • The best way to reach is by email. 
  • How can I track my order?
    • You will receive a confirmation email with tracking details once your order has been shipped.

Product Information

  • Do you offer size guides or product specifications?
    • Yes, the size guides (where applicable) and specifications are displayed once you click open the product details, along with pictures to give a visual idea.
  • What if the item I want is out of stock?
    • Usually the stock is replenished regularly. The product will not be available in our store, if the stock is nil. Please contact us by email, so that we can provide you an update of it availability.

Customer Support

  • How can I contact you if I have a question?
    • The best way to reach is by email. Please send us your concerns/ quarries to info@kanasuonline.com.
  • What are your customer service hours?
    • The customer service is available from 9:00 am till 6:00 pm US Eastern time, on all working / business days. You can expect faster response during this window.